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Student Information

Student Handbook and Resources

The following information is an overview of our policies and procedures in relation to the relationship between MIA and a student.

Prior to commencement of a nationally accredited training course with MIA, you will receive an MIA Student Handbook that comprises the following information and in addition covers our Duty of Care and the responsibilities we have to our clients, and the students responsibilities and obligations.

Enrolment, Induction & Orientation

MIA accepts enrolments only from those persons residing in Victoria who are permanent residents.

If applicants hold an Australian recognised Training Certificate below a Certificate IV they are required to complete a basic Literacy and Numeracy test prior to enrolment.

Learning resources and administration are provided at no added charge.

Induction will be held in a class setting one week before the enrolment start date and will include details of learning resources, timetables and access to the online learning database.

Download Enrolment Form

Online Course Requirements

Students partaking in this course should have basic computer skills, and internet access. All assignments and learning materials will be made available on the Learning Management System - instructions on how to enrol into system will be provided upon enrolment.

Students are required to adhere to the safety regulations of MIA and only access the LMS system during the hours of 8am and 10pm. When working online students are encouraged to take regular breaks and include stretches every 40 minutes when working on the computer. Students are also encouraged to ensure proper ergonomics are used when working on the computer

LMS Troubleshooting Guide

Practical Sessions

The practical sessions are comprehensive and include all the massage practices required to be successful in the industry. We ensure sufficient time in the practical sessions to learn and become skilled with the Massage techniques.

Practical sessions will be held one day a fortnight for the duration of your course.

It is a requirement of the course that you arrive early and prepared. Trainers and the LMS will advise you on the information you need to study prior to attending the practical sessions.
Practical Course Requirements
It is a requirement for the course that you attend ALL practical sessions and complete the placement hours.

If you do miss more than one practical class this could result in you being transferred to the next course.

Teaching Methods

MIA’s progressive approach to Massage training means that a large part of the theory component of the Certificate IV and Diploma courses is completed online and during placement. This ensures sufficient time in the practical sessions to learn and become skilled with the Massage techniques. You will also be given a DVD of the practical sessions to review to ensure that all techniques are learned effectively.

Each course profile includes the course notes and resources you will need to complete the program.

Our trainers are skilled Massage Therapists who have been in the industry for a minimum of 3 years, they are members of Australian Association of Massage Therapists (AAMT), have a Level 2 First Aid and are passionate professionals.

Recognition of Prior Learning

Recognition of Prior Learning allows a course applicant to receive credit for the knowledge and skills they have.  This can include skills from: previous study (including courses at school or college, through adult education classes or training programs at work); life experience (for example leisure pursuits or voluntary work) and work experience (including both work that is paid and unpaid).

RPL is the assessment of an individual's informal learning to determine the extent to which that individual has achieved the nationally recognised competency standards.

MIA awards Recognition of Prior Learning (RPL) to those who fulfill the requirements of this assessment process.

Download Application Form

Credit Transfer

Credit transfer is the acknowledgement of evidence of a student’s achievement of competencies or learning outcomes which have been achieved through AQF and non AQF courses.

Students can be granted credit for:
• units of competency within AQF VET qualifications
• learning and experiences gained outside VET courses that are awarded through RPL.
Where a student is granted credit through RPL or credit transfer for units of competency in one or more VET courses, they are not required to undertake additional units of competency to meet the VET course indicative hour requirements.

Applicants for Credit transfer are to contact MIA on

Contact MIA

Assessment Process

In assessment you can demonstrate the skills and knowledge that are listed in the competency standards.

Assessments are only held as per the timetable, with students given sufficient time to prepare.

The grading used by MIA is competency based. A learner is deemed either Competent or Not Yet Competent as a result of the successful completion of relevant assessment, in relation to the competencies/elements studied.

Competency standards are a statement of skills needed to perform a particular job or task. They focus on what is expected of a person in the workplace rather than on the academia.

Courses are presented in a modular format in compliance with industry accreditation and the Health Training Package for Nationally Recognised Training.
  • On the job assessments
  • Face to face
  • Online
  • Assignments
  • Oral questions
  • Demonstration of practical techniques
If learners are deemed NYC they may re-sit the assessment or observation 3 times until competency is reached. A fee will be charged for resitting examinations as stated in the fees section of the student handbook. In some circumstances, if a student cannot achieve competency by following our re-sit policy, a student may be required to repeat the same module.

MIA follows assessment codes to ensure a measurable outcome is achieved in assessments

MIA assessment codes:
Validity – Assessments will be conducted only on what has been delivered – no deviation to this will occur.
Reliability – Assessments will follow the key learning outcomes pertaining to the Nationally Endorsed Training Package.
Flexible – Assessments will take place in a range of settings from on the job to a practical setting and will take into account diverse learning needs.


To ensure an equitable process MIA seeks feedback quarterly from clients, staff and trainers. This provides MIA with the opportunity to rectify and address any issues or discrepancies encountered, ensuring a continuous improvement approach. To foster transparency, an external committee then reviews this feedback and assesses the strategies implemented.

Any complaints about access and equity will be addressed immediately by the Director of MIA who can be contacted by email at or on the following number 1300 286 125.

Contact MIA

Guidelines for Misconduct

MIA fosters an inclusive educational environment free from discrimination. Each person is required to respect one another’s preferences, culture, belief systems, interests and orientation. Discrimination on any ground will not be tolerated. Formal counselling and possible termination from enrolment may be enforced if the following Code of Conduct is not respected.

Security Information for Clients & Accreditation of Trainers

Massage trainers at MIA have current industry knowledge and are practicing a minimum of 8 hours per week to ensure they are up to date in their delivery. The trainers are certified with a minimum of the qualification they deliver with a current First AID level 2, have membership with a recognised Massage association and hold a current Certificate in Training & Assessment.
Occupational Health & Safety
In all practical classes learners are provided with a safe space to learn, a lunch room, toilet amenities and disability access.
Learners are asked to park close to the venue with all classes concluding at latest 6pm.
If there is any disruption to the delivering of training to its learners – MIA assures all details of statements of attainment will be provided to the learner and the qualifications authority. Assistance in finding an alternative course will be provided where possible.
MIA will provide a refund to learners for any courses paid, but not delivered.
All staff and clients are responsible for facilitating a healthy and safe work environment, and from recognising and managing hazards and risks in the workplace. See Guidelines for Conduct.

MIA ensures Duty of Care for their clients by;

  • Adequate supervision;
  • Safe and appropriate equipment; and
  • Safe systems of work.
MIA abides by the 10 National Privacy Principles.

View National Privacy Principles

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